What if I'm having trouble buying tickets?

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error at checkout, double-check the account information you've entered. We suggest re-entering your billing information or the payment method that was used, or even try purchasing a different set of tickets.

You can also clear all of your data cache and browser history or use a different device to purchase your tickets.

You may see a charge on your bank or credit card statement after a failed attempt at placing an order. That charge is actually an authorization hold that will drop off within 1-3 business days or less. For more information, click here

If you are looking to buy tickets from a vendor partner, their contact information can be found below:

Market Phone Email
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us

Still having trouble? Contact us by tapping Help and Support in the Me tab of the SeatGeek app. Click here to see how.

Was this article helpful?