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As you may be aware, there have been a number of recent announcements from various NBA teams regarding reduced-capacity games for the upcoming NBA preseason and regular season spanning from December 2020, through 2021. While some teams have made their new plans public and announced venue-specific regulations, some are still in the process of determining which path they will take in order to keep every game safe.
Rest assured, if your ticket order is effected due to a change in venue capacity, we will contact you via email with details about your order status and options.
These decisions are being made with fan safety in mind, and we sincerely appreciate your patience as the situation evolves.
What to know before you go:
- Double-check with the venue you’re visiting for specific attendance requirements. Venues may have varying requirements depending on the state they are located in or the type of venue. We encourage you to check their website before going to make sure you’re prepared!
- Bring your smartphone. Many venues will be going mobile-only to reduce contact this season, so you’ll want to have your phone so you can display your tickets.
- Check your venue's cash policy. Since many venues are going cashless to mitigate contact, make sure to double check whether your venue is accepting cash for concessions, or solely accepting cards/apps for payment.
- Don’t forget your mask! All fans attending NBA games this season are required to wear face coverings; don't forget to check venue specifications and requirements regarding masks.
- You may be required to take a Covid-19 Symptoms and Exposure survey before attending your game. Usually this survey will be sent by text or email, but we encourage you to check your venue's website beforehand to make sure you're set to go!
While the specifics may vary from venue to venue, seating will be arranged in spaced-out clusters, or “pods” of seats. This way, you and the friends or family in your seat group come into minimal contact with other fans attending the game. All the tickets for a given seat pod must be shared by people who have chosen to attend the event together.
Yes! If you want to list your tickets for re-sale, you must list all the tickets in your seat pod together as a group. We can’t allow partial seat group listings, because we don’t want strangers to end up sitting in close contact with each other at the event. If you’d like, you can also send some of the tickets in your group as a paid transfer to a friend or family member.
Yes! In fact, we encourage you to transfer each ticket in your group to the person who will be using it to get through the gate. If everyone has their own ticket on their phone, entry to the venue will be quick and easy!
No. In the event that you do show up to your seats to find another party sharing with you, we recommend contacting venue staff for assistance.